FAQs

Orders & Payment

Orders are confirmed after checkout is completed. Available payment methods are shown at checkout. Please review your order details before submitting payment.

Shipping & Tracking

Processing and delivery details are provided in our Shipping Policy. If tracking is available for your shipment, it will be shared with you after dispatch.

Discreet Packaging

Orders are packed in plain outer packaging without product details shown on the outside.

Sizing & Fit

Check the size and fit information on each product page before ordering. If you are between sizes, compare the garment measurements with your own.

Materials

Material information is listed on each product page. If a product’s material details need clarification, contact us before ordering.

Product Care

Hand wash gently in cool water, keep away from rough surfaces, and air dry. Do not bleach or tumble dry unless the product page says otherwise.

Returns & Exchanges

Please review our Refund Policy for eligibility and the return process before sending anything back.

Customs & Duties

International orders may be subject to customs duties, taxes, or handling fees determined by the destination country. These charges are not controlled by Ling Lingerie.

Order Changes / Cancellation

If you need to change or cancel an order, contact us as soon as possible with your order number. We cannot guarantee changes after processing or dispatch.