Contact information

Contact Us

Have a question about your order, sizing, or product details? We are here to help!

Please feel free to reach out to our Customer Service team. We aim to respond to all inquiries within 24 to 48 business hours (Monday – Friday).

How to Reach Us

  • Email Support: hello@linglingerie.com

  • Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (UTC+8)

  • Response Time: 24–48 hours (excluding weekends and public holidays)

Shopping Tip: When emailing us regarding an existing order, please include your Order Number (e.g., #LL1001) and the full name used at checkout so we can assist you faster.

Send Us a Message

(If you are using Shopify's default Contact Form template, keep the form here)

  • Your Name

  • Your Email Address

  • Order Number (Optional)

  • Your Message

Need Quick Answers?

Before sending an email, you might find an immediate answer in our dedicated policy hubs:

  • Shipping Questions? Check our Shipping & Delivery Policy for tracking info and delivery times.

  • Returns & Exchanges? Read our Return Policy regarding hygiene conditions and RMA approvals.

  • Privacy & Billing? View our Privacy Policy for details on discreet packaging and secure checkout.

100% Privacy & Discreet Guarantee

We respect your personal privacy. All email communications, order details, and customer support inquiries are kept strictly confidential. Packages are shipped in plain, discreet packaging with no explicit logos or product names on the exterior.