Refund policy

Return & Refund Policy

At Linglingerie, your satisfaction, privacy, and hygiene safety are our top priorities. If you are not completely satisfied with your purchase, we are here to help.

Please read our policy carefully to understand your rights, non-returnable categories, and return procedures.

Non-Returnable Items (Strictly Non-Refundable)

Due to health, hygiene, and strict safety regulations for intimate apparel and personal goods, we CANNOT accept returns, exchanges, or refunds for the following under any circumstances:

  • Opened Hosiery & Tights: Any hosiery, stockings, or tights where the packaging seal is broken, opened, or removed.

  • Worn or Used Intimates: Lingerie, bodysuits, or intimate wear that show signs of wear, washing, scents, deodorants, or missing original tags/hygiene liners.

  • Opened Adult & BDSM Accessories: Any adult novelties, bondage gear, or play accessories that have been opened, unsealed, or used.

  • Clearance & Final Sale Items: Any products marked as "Final Sale", "Clearance", or purchased during special liquidation events.

  • Personalized / Custom Items: Customized, altered, or special order products.

  • Gift Cards & Promotional Items: Electronic gift cards, downloadable items, or standalone complimentary gifts.

  • Customer Misuse: Items damaged due to mishandling, improper care, or normal wear and tear.

Key Policy Highlights

  • Return Window: Eligible items must be requested within 28 days from the delivery date.

  • Condition Requirement: Items must be 100% unopened, unworn, unwashed, with all original tags attached, in original packaging.

  • Shipping & Fees: Return shipping costs and non-refundable payment processing fees are the customer's responsibility unless the product arrives defective or incorrect.

Returns by Product Category

  • Hosiery & Stockings: Must be unopened in original sealed packaging. Once opened or removed from the packaging, the product is classified as an 'intimate item' and is strictly non-returnable.

  • Lingerie & Intimate Apparel: Eligible for return only if unworn, unwashed, and returned with all tags attached in original packaging. Please try on lingerie over your own undergarments.

  • Adult & BDSM Accessories: All adult items must remain completely sealed in original packaging. Any broken seal or opened package will cause the return to be rejected immediately and discarded for health compliance.

  • Complimentary & Bundled Gifts: Free promotional items included with an order must be returned along with the main product. If not returned, the full retail value of the free item will be deducted from your final refund.

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or wrong item:

  1. Contact us within 7 days of delivery at hello@linglingerie.com.

  2. Provide your order number, a description of the issue, and clear photos/videos of the defect and outer package label.

  3. Once verified, we will arrange a free replacement or issue a full refund (including shipping costs).

How to Initiate an Approved Return

Important: Do NOT send return parcels to the address listed on your original shipping label without prior written approval. Unprocessed returns without a valid Return Authorization will be refused.

  1. Submit Request: Email hello@linglingerie.com within 28 days of delivery with your Order Number and reason for return.

  2. Get RMA Approval: Our support team will review your request within 24–48 hours. If eligible, you will receive a Return Merchandise Authorization (RMA) number and designated return warehouse address.

  3. Pack & Ship: Securely pack the item in original packaging. For international returns, mark the customs declaration clearly as "Returned Goods - No Commercial Value" to avoid custom delays or fees.

  4. Tracking: Use a trackable shipping method. Linglingerie is not responsible for lost or damaged return packages.

Refunds & Processing

  • Inspection: Upon arrival at our return hub, allow 5–7 business days for quality inspection.

  • Refund Method: Approved refunds will be credited to your original payment method, excluding original shipping and transaction fees.

  • Posting Time: Card issuers and banks usually process refunds within 3–10 business days after issuing.

Order Cancellations & Modifications

Contact hello@linglingerie.com immediately for order modifications or cancellations. Orders that have already been packed, processed, or shipped cannot be modified or canceled.

Contact Us

For any inquiries regarding our policy, please reach out to:

  • Email: hello@linglingerie.com

  • Response Time: 24–48 hours (Monday – Friday)