Shipping policy

Shipping & Delivery Policy

At Linglingerie, we are committed to providing you with a seamless, reliable, and discreet shopping experience. Every order is packed with care directly from our international fulfillment hub to ensure premium quality control at every step.

Key Shipping Highlights

  • Same-Day Dispatch: Orders placed before 3:00 PM (UTC+8) on business days are processed and dispatched on the same day.

  • 100% Discreet Packaging: All items are shipped in plain, unbranded boxes or durable mailers with no store logos or explicit product descriptions on the exterior.

  • Trackable Shipping: Every shipment includes a global tracking number sent via email upon dispatch.

Shipping Methods & Estimated Delivery Times

We partner with reliable global postal and courier networks (including ePacket/Standard Postal Services for standard shipping and SF Express/Express Couriers for expedited shipping) to ensure timely delivery.

Country / Region Standard Shipping (ePacket/Postal) Expedited Shipping (Express)
United States 7 – 12 Business Days 5 – 8 Business Days
United Kingdom 6 – 10 Business Days 4 – 7 Business Days
Europe (DE, FR, ES, IT, etc.) 7 – 14 Business Days 5 – 9 Business Days
Canada 8 – 15 Business Days 5 – 9 Business Days
Australia & New Zealand 6 – 12 Business Days 4 – 8 Business Days
Rest of the World 10 – 20 Business Days 7 – 14 Business Days

Note: Delivery times are estimates calculated from the dispatch date. Actual delivery times may vary due to weekend order placements, local customs processing, or holiday postal carrier backlogs.

Order Processing & Dispatch Schedule

  • Cut-Off Time: Orders placed before 3:00 PM (UTC+8) Monday through Friday are processed and dispatched the same day.

  • Weekend & Holiday Orders: Orders placed after 3:00 PM (UTC+8) on Friday, or during weekends and national holidays, will be dispatched on the next business day.

  • Tracking Notification: As soon as your order leaves our hub, you will receive an automated Shipping Confirmation email containing your tracking number and tracking portal links.

Order Tracking

You can monitor your parcel's real-time journey through our site or via universal tracking platforms using your tracking number:

  • Tracking Portal: https://www.17track.net

  • Local Carriers: Once your package enters your destination country, it will be handed over to your local postal service (e.g., USPS, Royal Mail, Australia Post, Canada Post) for final delivery.

Customs, Taxes & Import Duties

  • Import Duties: International shipments may be subject to local import taxes, customs duties, or fees depending on your country's customs regulations. These fees are determined by your local authorities and are the responsibility of the recipient.

  • Customs Delays: Local customs agencies may occasionally hold packages for standard security inspections, which can extend estimated delivery timelines.

Incorrect Address & Non-Delivery Policy

Please ensure that your shipping address, apartment/unit number, phone number, and recipient name are 100% complete and accurate before completing your checkout.

  • Address Corrections: If you notice an error in your address, please contact us immediately at hello@linglingerie.com. Once an order has been dispatched, address modifications are no longer possible.

  • Undeliverable / Refused Packages: If a package is returned to us or marked as undeliverable due to an incomplete/incorrect address, vacant recipient, failed delivery attempts, or refusal to collect from the local postal carrier, we cannot arrange re-shipment.

  • Refund Deduction: If the parcel is returned to our fulfillment hub in original condition, a partial refund may be issued minus all original shipping charges and courier return handling fees. If the parcel is lost or abandoned by the carrier due to customer address errors, no refund or replacement will be provided.

Shipping Exclusions

Due to logistical limitations and strict local customs restrictions on intimate novelty goods, we currently do not ship to the following destinations:

  • Faroe Islands, Cayman Islands, US Virgin Islands, Northern Mariana Islands, British Virgin Islands, Turks and Caicos Islands, Solomon Islands, Falkland Islands, Marshall Islands, Réunion, Bouvet Island, Christmas Island, Cocos (Keeling) Islands, Cook Islands, Heard Island and McDonald Islands, Norfolk Island, Sint Maarten, South Georgia, United Arab Emirates, Israel, Canary Islands, South Africa.

     

Contact Us

If your order has passed its estimated delivery window and you need assistance tracking your parcel, please reach out to our Customer Support team:

  • Email: hello@linglingerie.com

  • Response Time: Within 24–48 hours (Monday – Friday)